Category: In Depth Understanding

On Intelligence: Lessons for Meaning Extraction

One of the books that inspired my thinking on meaning extraction was On Intelligence by one of Silicon Valley’s most successful computer architects, Jeff Hawkins, and highly-regarded science writer Sandra Blakeslee.  Hawkins founded the Redwood Neuroscience Institute to study memory and cognition, but he is not just an academician doing brain research.  Rather, he is a substantial practitioner, being the CTO of palmOne and counting the creation of the PalmPilot among his accomplishments.   I am always attracted to those persons that not only think a lot about a problem, but who then solve the myriad of practical problems required to translate those thoughts into devices and processes out here in the concrete reality.  (A colleague recently described me as a “poster boy for pragmatism.”) Continue reading On Intelligence: Lessons for Meaning Extraction

Software as a Service to the Rescue: Part 3 – Make the IT Department the Hero, Not the Goat

Some enterprise computing applications, such as manufacturing systems, financial reporting, and email, will always be the responsibility of a centralized IT organization.  But some applications are ideal for other IT delivery models. Continue reading Software as a Service to the Rescue: Part 3 – Make the IT Department the Hero, Not the Goat

8 Risks of Managing Licensed Content Across an Enterprise

 Over the years, I’ve spoken and written frequently about the challenges of managing and extracting maximum value from licensed market research across an enterprise.  It’s a complicated (and potentially risky) endeavor — especially when content from multiple third-party publishers is involved, which is typically the case at global, research-driven organizations.  My latest on this topic is posted at AIIM president John Mancini’s “Digital Landfill” blog —  Check it out and let me know what you think.

Software as a Service to the Rescue – Part 2: Complexities of Document Level Security

Corporate IT groups are no strangers to designing and enforcing enterprise data security regimens – but the type of security required for a strategic research portal incorporating licensed content from third-party publishers is a whole different ballgame.  It’s one of the reasons a Software as a Service-based portal solution is so appealing to many large organizations. Continue reading Software as a Service to the Rescue – Part 2: Complexities of Document Level Security

SaaS to the Rescue – Part 1: Interfacing to Third-Party Publishers

Corporate IT groups are very good at a lot of things, but developing and managing systems that deal with external content repositories – especially valuable research content licensed from third-party providers on anything less than an enterprise-wide basis – isn’t one of them.  That’s why a SaaS-based “portal” solution for “strategic research” such as market research, competitive intelligence, product development, and technology research makes good sense, resulting in some of the world’s largest research-driven companies choosing to go that route. Continue reading SaaS to the Rescue – Part 1: Interfacing to Third-Party Publishers

Why Search Is the Wrong Answer To the Wrong Problem

Search is the enterprise application that suffers the most from reinvention of the wheel.  While you are researching a business opportunity, competitive development, or market event using a search engine, other people in your company are probably repeating the same search.  They may be in an office near you, on another floor of the building, across the corporate campus, or in a business unit on another continent.  There is no greater loss productivity from any enterprise application than in the search process when many times each day employees in different locations, divisions, and product groups of the same company, unbeknownst to each other, search their enterprise repositories and licensed market intelligence information for the same (or closely related) pieces of information.  The search engine industry has even institutionalized this problem, making it a “feature not a bug,” by popularizing notions such as “most popular queries.”  Think about it, most popular queries?  How again is it good that same query is repeated over and over?     Continue reading Why Search Is the Wrong Answer To the Wrong Problem

Beyond Sentiment Scoring

There are times I think the text analytics industry has painted itself into a corner with sentiment scoring.  Not too long ago I attended an industry event in which every provider of text analytics that presented talked about how their solution could do sentiment scoring, and also a few other things.  Speaker after speaker, I thought the “few other things” mentioned in passing were way more useful than sentiment scoring.  But the speakers appeared to feel that sentiment scoring was what text analytics is about, at least from a PR and marketing perspective. Continue reading Beyond Sentiment Scoring

Innovation and Customer Insight

In April, my old employer, the Boston Consulting Group (BCG), and BusinessWeek released a study indentifying the most innovative global companies.   The report is based on a survey by BCG of 2,700 senior executives “representing all major markets and industries.”   Of even more interest is the research report published by BCG detaling the survey’s complete findings .  (I will provide links to both the BusinessWeek article and the BCG research report at end of the this blog post.)  The research report gives considerable more depth on questions like why a company would want to be an innovator, what degree of importance enterprises ascribe to innovation, what the actual contributions are to operating performance of innovation, and what factors facilitate innovation?  Continue reading Innovation and Customer Insight

How To Save $50 million

Woody Allen is famously reported to have said, “80% of success is showing up.”  Well, there is something about the ROI for a strategic research portal that is analogous.  By simply concentrating all of a company’s market research in one repository that is available to everyone involved in strategic business or product  research, huge benefits can be realized without a lot of fuss. Continue reading How To Save $50 million