Who Benefits Most from Generative AI Productivity?

As Generative AI (GenAI) becomes a transformative force in the modern workplace, executive leaders and CIOs face the critical challenge of identifying where GenAI can deliver the most productivity.

A recent Gartner® report provides a roadmap for leaders looking to maximize the impact of GenAI through strategic implementation and tailored use cases.

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"The potential productivity benefit of GenAI depends not just on effective selection of a task to augment with GenAI, but crucially on the relationship between the experience of the individual performing that task and the complexity of the task/role."

Why Generative AI Matters for Productivity

Generative AI (GenAI) offers unprecedented opportunities to enhance workforce productivity in an era of rapid digital transformation. However, achieving tangible results requires a nuanced approach. By understanding where GenAI can best augment human capabilities, leaders can drive efficiency, innovation, and strategic growth. This Gartner report provides essential guidance for leveraging GenAI in ways that align with both organizational goals and workforce dynamics.

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Key Findings and Insights

Gartner suggests that not all productivity gains from GenAI are equal. For organizations to realize meaningful benefits, they must carefully select GenAI use cases based on the unique characteristics of their workforce and the specific demands of tasks. The report highlights two crucial factors that determine the potential productivity uplift from GenAI:

  • Worker Experience: Productivity gains depend significantly on the worker's familiarity and expertise with the tasks being augmented by GenAI. Workers with substantial practical experience—encompassing tacit knowledge, explicit knowledge, and accumulated judgment—are better positioned to leverage GenAI effectively.
  • Task Complexity: The complexity of tasks influences how GenAI can be applied for optimal results. More intricate tasks may benefit from GenAI support differently than simpler, routine tasks. Understanding this dynamic enables leaders to apply GenAI where it can make the most significant impact.

Strategic Guidance for Implementation

Gartner emphasizes that successful GenAI adoption requires more than choosing the right tasks to augment. Leaders must also consider the broader workforce impacts, including changes in job roles and required skills. This report provides actionable steps to help organizations balance productivity gains with workforce readiness, ensuring that GenAI implementations are sustainable and supportive of long-term goals.

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Why Read This Report?

This report serves as an essential guide for executive decision-makers aiming to navigate the complexities of GenAI integration. Gartner offers a structured approach to selecting and deploying GenAI solutions that align with organizational priorities and enhance workforce productivity.

Access the full Gartner report to discover how your organization can strategically implement GenAI for optimal productivity and workforce impact.

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Gartner, “Who Benefits Most From Generative AI Productivity?”, Nate Suda, Jasleen Kaur Sindhu, Sharon Chinn, 4 June 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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