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Eight tips for writing research reports that both humans and AI algorithms can understand

In 2022, machine learning has made significant inroads into enterprise applications, including knowledge management systems…

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Is an advanced knowledge management system the chicken or the egg for “transformers”?

Here’s a knowledge management “chicken and egg” question: Are organizations that deploy sophisticated knowledge management…

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competitive intelligence evaluate

How to Evaluate Market & Competitive Intelligence Portal Vendors

In market and competitive intelligence, the name of the game is discovering, sharing and applying insights…

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BCG: Five Rules for Fixing AI in Business

In business, using artificial intelligence (AI) and machine learning is sexy.  But is it practical?…

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SinglePoint makes content collections richer

Northern Light’s deep tagging and text analytics make every content collection more valuable to users…

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feel the love

Feeling the love through a portal pilot

Northern Light gives organizations a taste of SinglePoint – and what it’s like to work…

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knowledge management cx

Cognizant: Streamlined employee experiences result in organizations better equipped to compete and thrive

Knowledge management systems can be a valuable technology enabler The lessons B2C companies have learned…

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knowledge management transformers

Knowledge management “transformers” enjoy (and acknowledge) their success

It’s not necessarily boasting to acknowledge one’s accomplishments. We all have strengths and weaknesses, and…

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Two women colleagues look at a laptop screen. Two men work in the background.

“Search” is no longer king at the world’s savviest knowledge management users. What has replaced it?

In 2022, we live in a browse-to-content world; that’s all Millennials, who now make up…

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