Knowledge management systems can be a valuable technology enabler The lessons B2C companies have learned about the path to superior customer experience (CX) can be applied in B2B enterprises to…
It’s not necessarily boasting to acknowledge one’s accomplishments. We all have strengths and weaknesses, and it’s important to recognize both – to improve as needed, and to leverage our assets…
For Clients
Northern Light has created several content sets that can be added to your portal to increase the amount of freely available content for your user community. These content sets include…
In 2022, we live in a browse-to-content world; that’s all Millennials, who now make up over half the workforce, have ever known. For workers of a “certain age” – Baby…
Recently, a prospective Northern Light client explained what she hoped to achieve by deploying a SinglePoint™ knowledge management platform across her organization. Some of the themes she mentioned were quite…
Creating a knowledge management system for market and competitive intelligence across a large enterprise can be an overwhelmingly complex process, especially if you’re trying to build the system from scratch. …
Industry research firm IDC has coined a term for organizations that “holistically collect and capture information from a large number of sources across the enterprise, use advanced tools and technologies…
Better, more readily accessible market and competitive intelligence is more important than ever to help leaders “navigate tumultuous times”. Change is one thing. Upheaval is quite another. In these…
The digital transformation of business hinges on many information technology (IT)-enabled workflows. In a recent webinar, IT industry research and advisory firm IDC discussed the role of enterprise intelligence platforms…
