The decline in search skills means knowledge management systems must operate differently
Once upon a time, to use a search engine effectively, you had to know how to construct a Boolean search query. And back in the late 1990s and early 2000s,…
The bottom line for top-tier knowledge management users
Not every athlete will be a superstar. Not every musician will be a featured soloist at Carnegie Hall. And not every company that deploys a knowledge management (KM) system will…
Knowledge management in 2022: The state of play
If there’s one thing that everyone should agree on regarding knowledge management (KM), it’s that KM is not a standalone function. To be truly valuable, KM systems must be integrated…
Accenture Federal Technology Vision: Five Trends for Post-Pandemic Leadership
Northern Light offers a knowledge management perspective on Accenture’s call to “democratize technology” Recently, Accenture* identified five technology-related trends associated with propelling federal agencies forward, and making them more…
The role of AI in knowledge management
By the calendar, we are now two decades beyond the “future” depicted in Stanley Kubrick’s 1968 film, 2001: A Space Odyssey, yet we are still a long way off from…
SinglePoint solves the “content silo” problem in knowledge management
Silos are great for farmers, but not for knowledge workers. Silos store grain effectively; data, not so much. When it comes to implementing a knowledge management system for market and…
Is an advanced knowledge management system the chicken or the egg for “transformers”?
Here’s a knowledge management “chicken and egg” question: Are organizations that deploy sophisticated knowledge management technology innately imbued with a forward-thinking philosophy about KM? Or does the use of advanced…
Feeling the love through a portal pilot
Northern Light gives organizations a taste of SinglePoint – and what it’s like to work with an extraordinarily customer-centric company In the world of enterprise-class technology solutions, it is…
Cognizant: Streamlined employee experiences result in organizations better equipped to compete and thrive
Knowledge management systems can be a valuable technology enabler The lessons B2C companies have learned about the path to superior customer experience (CX) can be applied in B2B enterprises to…