Not every athlete will be a superstar.  Not every musician will be a featured soloist at Carnegie Hall.  And not every company that deploys a knowledge management (KM) system will…

If there’s one thing that everyone should agree on regarding knowledge management (KM), it’s that KM is not a standalone function.  To be truly valuable, KM systems must be integrated…

Northern Light offers a knowledge management perspective on Accenture’s call to “democratize technology”   Recently, Accenture* identified five technology-related trends associated with propelling federal agencies forward, and making them more…

Silos are great for farmers, but not for knowledge workers.  Silos store grain effectively; data, not so much. When it comes to implementing a knowledge management system for market and…

Here’s a knowledge management “chicken and egg” question: Are organizations that deploy sophisticated knowledge management technology innately imbued with a forward-thinking philosophy about KM? Or does the use of advanced…

Northern Light gives organizations a taste of SinglePoint – and what it’s like to work with an extraordinarily customer-centric company   In the world of enterprise-class technology solutions, it is…

Knowledge management systems can be a valuable technology enabler The lessons B2C companies have learned about the path to superior customer experience (CX) can be applied in B2B enterprises to…

It’s not necessarily boasting to acknowledge one’s accomplishments. We all have strengths and weaknesses, and it’s important to recognize both – to improve as needed, and to leverage our assets…