SinglePoint’s search “out-Googles” users’ expectations
Google® is our cultural benchmark for internet search; the very brand name has been coopted into a verb meaning “to search the web”. Google is also, in the eyes of…
A financial services powerhouse’s knowledge management platform pays dividends
Savvy enterprises understand the importance of building and deploying a knowledge management platform for market and competitive intelligence. They also know that’s only half the battle; driving adoption and growing…
SinglePoint’s “Recommended Reading List” is a powerful way to alert users to relevant new content
Of the many ways for Northern Light SinglePoint™ users to become aware of relevant content in their market and competitive intelligence portal – dashboards, newsletters, and search alerts, to name…
McKinsey: A brighter future for pharma technical development
A recent article by management consulting firm McKinsey* shines a spotlight on pharma technical development, also known as CMC (chemistry, manufacturing, and controls), whose purpose is to develop processes and methods…
The nuclear power industry prioritizes “knowledge management” – shouldn’t you?
If “knowledge is power,” as the adage says, then what is knowledge management (KM) to the nuclear power industry? Since the International Atomic Energy Agency (IAEA) recently published an 80+…
Avoid the “laptop death trap” for primary research
We were demonstrating Northern Light SinglePoint™ to a prospective client the other day; she is the Insights and Global Innovation Manager at an international food and agricultural products company. In…
The most important things to know about “knowledge management”
The concept of “knowledge management” (KM) has been around since the 1980s; it refers to the process of creating, storing, using, and sharing knowledge within an organization. KM is now…
Here’s why so many Microsoft SharePoint users are knowledge management “novices”
There’s an old saying: To a hammer, every problem looks like a nail. A lot of organizations have Microsoft SharePoint as the knowledge management (KM) “hammer” in their toolkit –…
The decline in search skills means knowledge management systems must operate differently
Once upon a time, to use a search engine effectively, you had to know how to construct a Boolean search query. And back in the late 1990s and early 2000s,…